Refund Policy and 60-Day Guarantee Guide

What the brand advertises

Maxentra is advertised with a 60-day money-back guarantee counted from the purchase date, not the delivery date. According to the source article, you contact customer support first for return instructions, then return all bottles, empty or full, with a packing slip showing your full name, email and order ID. The returns address given is a fulfillment address in Aurora, Colorado. We could not confirm this with the seller, so verify it.

What to watch for

• The clock starts at purchase. Shipping time uses part of your 60 days.
• Return shipping is yours. The source says the customer pays it and that it is not refunded.
• Refund timing. The source says 5 to 10 business days after your return is received and inspected.
• Unclear points. Restocking fees, opened versus unopened bottles and partial returns are not addressed.
• Company identity. Terms name “Vigorus,” with an unexplained reference to another name, while returns go to a fulfillment address.

Questions to ask before you order

• How many days, and when exactly do they begin?
• Must the whole order be returned, or can you return part?
• Is billing one-time only, or could it recur? The source could not confirm this.
• Which email or phone should you use? The source lists a support email and phone number that do not match this domain, so check your order confirmation.

Protect yourself

Take screenshots of the terms shown at checkout. Check who the seller is on your receipt. If you paid by card and cannot resolve a problem, your card issuer may offer a dispute process. See the FTC: Health Products Compliance Guidance.

Also see the listed pricing and contact page.